The Horner School of EnglishThe Horner School of English

Quality English
Marketing English in Ireland
Education in Ireland
WISE Travel Confederation
Truly Madly Deeply Dublin
The Advisory Council for English Language Schools

Terms and Conditions

Terms and Conditions

How to make a Booking:

Please make application through the on-line booking system or by downloading and completing our School Application Form. We will return to you by email within 24 (working) hours to acknowledge your booking. You will receive a Booking Confirmation & Invoice with payment instructions. All fees are invoiced in Euro Currency. A Registration Fee of €75.00 applies to all bookings. An Accommodation Administration Fee of €55.00 applies to apartments, university / school residence, hotel / guest house (we do not charge the Accommodation Administration Fee if you select host family, for example). All applications received through the on-line booking system are accepted subject to availability and subject to confirmation.

Fees payment:

On receipt of your Booking Confirmation & Invoice you should make a deposit payment of €200 to secure your place. Full fees payment must be received by Horner School at least 4 weeks before your arrival. If you are booking less than 4 weeks before arrival, full payment will be required immediately. Horner School of English reserves the right to cancel course and accommodation bookings where we have not received full payment within the specified time frame.

Payment can be made by any of the following methods:

Make a Payment: Credit Card (Visa / MasterCard)

Please use our Secure On-line Payment Page. A credit card fee of 2.45% (based on total amount) will apply. Please calculate and add this amount to your on-line payment. You can avoid / reduce bank charges by making a Bank Transfer. SEPA bank transfers within the EU do not incur bank charges.

Make a Payment: International Bank Transfer

Please make payment to our business account: Account Details as Below:

Bank Name: Allied Irish Bank
Bank Address: 60 Clonskeagh Road, Clonskeagh, Dublin 14, Ireland
Account Name: The Horner School of English
Account Number: 12757085
IBAN Number: IE80 AIBK 9311 8712 7570 85
Swift Code: AIBKIE2D
Bank Code: 93 11 87

Please ensure that the student name appears on the bank transfer payment details. Bank transfers within the EU do not incur bank charges. If you are making a bank transfer from outside of the EU please add €15.00 to the payment to cover the bank charges.

Learner Protection:

Horner School is a member of MEI (Marketing English Ireland), an association of 54 English Language Schools. All MEI schools are accredited by the Irish Government, Department of Education & Skills. This accreditation process ensures that the facilities and the programmes on offer are of a superior quality. In addition all MEI members operate a learner protection policy.  In the event that one MEI member school closes unexpectedly, the students enrolled at that particular school will be offered a place at another MEI member school to complete their language course.

Emergency Contact:

In case of any emergency, you should contact us at the following number: +35316622911 (Mon to Fri, 08.30 to 17.30)  OR +353863886071 (out of office hours)

Class Size, Levels and Textbooks:

The maximum class size during summer season (July, Aug & Sept.) is: 14 students per class. The maximum class size at all other times is:12 students per class. We guarantee five class levels at all times, elementary (A1), pre-intermediate (A2), intermediate (B1), upper intermediate (B2), Advanced (C1). Placement in a particular class level is made on the basis of a written grading test and short interview. The placement test is offered at 09.00hrs. on the first morning of your course. It takes approximately 12 weeks to finish each level of the course. We operate 4 school terms during the school year: 1 January to March; 2 March to June; 3 July to September; 4 September to December. At the beginning of each school term we evaluate and reconfigure all class groups, we switch teachers and select new textbooks for each class. Textbooks cost €32.00 per level. Students are sometimes required to purchase a second textbook (for example if they change level or are present during the change of a school term).

We do not provide a beginner level class, if you believe you are a beginner, please request a pre-test by email before placing your booking. We will be happy to advise you of your level. Private individual lessons are available to beginners. See “One to One” Courses for more details. The average age of the students attending our classes is 25 years.

Class Attendance Policy:

Teachers record attendance in class every morning at 09.30 and then again at 11.30hrs (after coffee break). Attendance is also recorded during the afternoon fluency, business and exam classes. All students should maintain at least an 85% attendance record at all times. Students arriving 15 to 30 minutes late will be marked with ‘L’ on the attendance register. They will be allowed to join the class but will not be credited with attendance for first lesson of the session. Students arriving 30 or more minutes late will be marked with “A” (absent) for the first 2 lessons of the session and will not be allowed to join the class until the next scheduled break.  All issues relating to attendance policy should be addressed to the Director of Studies, Mr. Derek Bettencourt (academic@hornerschool.com).

Students from outside the European Economic Area Area (EEA) attending Long Stay Courses (staying in Ireland longer than 90 days) must comply with additional regulations. Information for Academic Year Students 2016 (Long Stay Students)

Discipline & Expulsion:
Horner School of English reserve the right to terminate services in the following circumstances: Non-payment of fees, anti-social behaviour, bullying or violence towards any other person, abuse of drugs or alcohol, damage to property, reported shoplifting offence or any other infringement of Irish law. Horner School of English will not accept responsibility for any loss or additional expense incurred by the student in relation to the termination of services. Horner School of English will not refund remaining fees where a student is expelled from the school. Students are legally and financially responsible for any damage or injury they may cause to buildings, furniture, fittings, individuals’ or host family property, etc.

Complaints Policy:

Horner School of English endeavour to provide a high quality service and a safe, supportive atmosphere for all staff and students. However we do appreciate that from time to time differences may arise. Where a student wishes to make a complaint about a teacher or speak about a problem with their course, it is best to discuss these issues in person with the Director of Studies (Derek Bettencourt). Derek may be contacted at the school reception office Monday to Friday from 08.30 to 16.30 or by email: academic@hornerschool.com. Where a student experiences a problem with their accommodation this should be discussed with the Accommodation Manager (Wibke/Ellen/Jose). The accommodation office is open from 09.00 to 17.30 Monday to Friday or may be contacted by email: admin@hornerschool.com. The school directors (David, Janice & Trevor Horner) are also available during school opening hours and can be contacted by email: admin@hornerschool.com. All students complete a feedback questionnaire on at least on two occasions during their stay. The opinions expressed in the feedback questionnaires are then acted on by Horner School management to improve the quality of our service. Horner Staff will strive to resolve a difficulty or a complaint within a timely manner i.e. within 48 hours of receipt of the complaint. All feedback received is treated in the utmost confidence and respect.

Public Holidays:

The school is closed on public holidays. There are no refunds made for lessons missed on a public holiday and those lessons are not replaced. The starting day for all courses is Monday except when Public Holidays occur on a Monday, then the starting day for all courses will be the Tuesday.

Holidays / Taking a Study Break:

Holidays may be taken by students during long stay courses, that is, full-time courses of 12 or more weeks. 2- weeks holiday time is permitted for course bookings of 12 to 24 weeks. Up to 8-weeks holiday time is permitted for course bookings of 25 weeks or longer. Holidays must be requested in writing and agreed in advance ( minimum 1 week notice) with one of the school managers. Student holidays must be taken over the period of a full calendar week i.e. Monday to Friday. If you take an agreed holiday, your course dates will be extended to make up for the lost tuition time. Students from outside the EEA area must comply with additional government regulations regarding holiday time, student working conditions and school attendance: Information for Academic Year Students 2016 (Long Stay Students)Unfortunately, no holiday time can be taken on short courses (i.e. less than 12 weeks).

Other Important Points:

The School uses nearby additional premises during peak periods. Horner School does not accept responsibility for the loss or damage to personal property while on school premises or in any accommodation. All students must have their own appropriate Accident, Medical and Personal Insurance to cover theft/loss of personal items, money, emergency medical treatment & repatriation travel expenses.

General Conditions:

Students must give advance notice to the school of any special dietary requirements, medical conditions or physical /mental disorders. Horner School of English reserve the right to terminate services where (in the opinion of the management of the school) the continued provision of that service would be unsafe or unsuitable. All students should have their own appropriate Accident, Medical and Personal Insurance to cover living costs, medical bills & repatriation expenses. These costs are the sole responsibility of the student. All refunds are at the discretion of the Directors of the school and may not always be possible.

Tuition Fees Cancellation Policy:

 Cancellation x Days Before Commencement  Tuition Fees to be Refunded
  15+ days before   Full tuition fees refunded
  14 to 8 days before   Full tuition fees refunded , subject to a minimum charge of €200
  7 to 4 days before   70% of tuition fees refunded, subject to a minimum charge of €200
  3 to 1 days before   20% of tuition fees refunded, subject to a minimum charge of €200
  On start date or thereafter   No refund is possible
  • Written notice must be sent to janice@hornerschool.com and applies from the date the cancellation is received by Horner School of English. Application for a refund will be dealt with in a timely manner, normally within 20 working days of receipt of the request.  Enquiries should be addressed to Janice Horner.
  • Students applying for a Study Visa, must refer to the student refund policy as listed below: Visa Application & Visa Refusal
  • Course changes requested within 7 days of the commencement date are subject to availability.
  • No refund of fees is available where a course change is taken to a less intensive course, that is for example, a request to change from STD+ to STD Course.
  • Students requesting a change from group courses to private individual tuition will be required to pay the full cost of the private lessons. No transfer of course value is available. Course value cannot be transferred from one student to another student.
  • Examination fees are not included in tuition. Exam fees must be paid in advance and are non-refundable in the event of a cancellation.

Accommodation Fees Conditions & Cancellation Policy:

  • Accommodation fees are non-refundable except in the case of host family where at least 4 weeks’ written notice is required to cancel some or all of the pre booked accommodation. In the case of host family accommodation a four week notice period is non-refundable. The balance of any accommodation fees will be refunded.
  • In the case of apartment or university residence or school residence no refund is possible.
  • In the case of Hotel, Guest-house or B&B accommodation, refunds will be at the discretion of the Directors of the school and may not always be possible.
  • It is not possible to provide Host Family Accommodation over the Christmas and New Year holiday (2-week holiday period).
  • We guarantee there will be no more than one nationality per host family (unless otherwise agreed with student)
  • We do not control nationality mix at apartments, residences and other student self-catering accommodations.

Accommodation Extension Requests:

If you would like to extend your accommodation dates (i.e. to stay longer than originally booked), it is first necessary to speak with the accommodation office to check for availability. Accommodation extensions cannot always be guaranteed and therefore we recommend that you speak with the accommodation manager as early as possible. This point is especially important where students wish to extend accommodation bookings during the Summer Season or remain with the host family for an extended period. Please note, it is not possible to provide Host Family Accommodation over the Christmas and New Year holiday (2-week period).

Visa Applications and Visa Refusals (Work & Study):

Students from outside the European Economic Area, may be required to obtain a visa to enter Ireland. At least 6 weeks are needed to process visa applications. Cancellations are not permitted after the visa supporting documentation has been issued by the school. Students who fail to obtain their visas will be refunded all fees paid, less a school processing fee of €200 euro. Written proof of the visa refusal must be supplied to the School by email to admin@hornerschool.com. Fees will be returned within 20 working days of the visa refusal being received and verified by Horner School. Students from outside the EEA Area attending Long Stay Courses (staying in Ireland longer than 90 days) must comply with additional regulations.Information for Academic Year Students 2016 (Long Stay Students)

Make Enquiry

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We’re happy to help answer any questions you have. Whether it’s advice on choosing the right course, or helping you find and book accommodation during your stay, we’d love to hear from you.

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Anna

Hi! My name is Esther and I work at the Horner School. If you have a question you can contact me using our Contact Form. I’ll be happy to help you.

Phone Us

+353 (0)1 662 2911

Get in touch live with our representatives.
Contact Us
Phone Us

+353 (0)1 662 2911

Get in touch live with our representatives.